Booking T&C's | PRIOR SKIN CO

PRIOR SKIN CO TERMS AND CONDITIONS

CONSULTATIONS:

Every new client to Prior Skin Co must have a consultation before any treatment can proceed.
This is required so we can perform a proper assessment, consult with the medical practitioner for medical aesthetic treatments, answer your questions and ensure that you receive the right treatment for you.
Consultations must be done face to face in Clinic.
Booking fees paid on consultations are redeemable on treatment

BOOKING FEE:

Prior Skin Co requires a booking fee to confirm and reserve the clinic/ treating practitioner for your appointment time.
Appointment is not confirmed until payment of Booking fee is completed.
The Booking Fee amount is valid to redeem on treatment for 3 months post your initial appointment booking date.
Booking Fees are Non-refundable for change of mind/cancellation of appointment by client.

Booking Fee amounts:

Medical aesthetic appointments: $50.00aud

CANCELLATIONS:

We ask you kindly to give as much notice as possible when rescheduling or cancelling appointments.
Booking Fees will be forfeited on cancellations and reschedules with less than 48 hours notice of appointment.
For appointments rescheduled with 48+ hours notice, The Booking Fee remains redeemable on the rescheduled appointment.
For cancellation of appointments without rescheduling an appointment at the time of notice of cancellation, the Booking Fee is forfeited.

NO SHOWS:

As a small business which runs on an appointment only basis, Not showing to your appointment and providing no notice of non attendance does not allow any time to fill the appointment spot.
Failing to attend your appointment and failing to provide notice of non attendance to your appointment, will incur a "no show" fee of $100.00aud OR the full $aud amount of the service booked ( Whichever is the lesser amount). This fee is in addition to any booking fee paid upon booking being forfeited.
The 'No Show' fee is to compensate the income loss incurred to Prior Skin Co due to non attendance to your appointment without notice, as the appointment spot can then not be filled.
By booking an appointment with Prior Skin Co, you agree to the card on your file being charged a 'no show' fee if you fail to attend your appointment and do not contact Prior Skin Co to inform of your intention to not attend, prior to your appointment.
To avoid being charged a 'No Show' fee. Please contact Prior Skin Co before your appointment time to inform if you will not be attending.

PAYMENT:

Prior Skin Co accepts all major credit/debit cards. A 1.3% Eftpos surcharge applies.
Prior Skin co accepts cash or Bank transfercompleted in clinic.
Prior Skin Co is a partner of AFTERPAY, buy now pay later option. It is the individual's sole responsibility to make repayments and follow the policies of the chosen service.
Please come prepared to pay for your appointment. For some treatments, payment may be requested upfront pre commencing treatment.

COMPLAINTS/ ADVERSE EVENTS:

Treatments conducted by Prior Skin Co are Skin Rejuvenation or Medical Cosmetic treatments.
All benefits, risks, side effects and contraindications will be clearly explained to you during consultation and treatment and aftercare instructions will be given to you post treatment verbally, as well as in email form.
You will be required to fill out a consent form which will go through the benefits and risks of your treatment.
In the event of adverse events, complications, side effects or concerns post treatment, please contact Prior Skin Co immediately. We care about your safety and want to ensure you receive the best outcome.
Prior Skin Co have policies in place to follow in the event of adverse events and ask for your cooperation in doing so.
Please direct any complaints or concerns regarding the services provided by Prior Skin Co directly to us, as our aim is to resolve any concerns with you directly, as quickly and effectively as possible.

CONFIDENTIALITY:

All records and information on patients of Prior Skin Co is treated within strict confidentiality laws and guidelines.
Consent for sharing of photos is optional and you will be required to completed a consent form if you agree to your photos being used for promotional or education purposes.
Before and After photos will be taken for all treatments for clinical review purposes. If you do not consent to your photos being shared, they will be for the purposes of you and your clinician, for review purposes only.

REFUSAL OF TREATMENT:

Cosmetic injectables are prescription based medical procedures.
Prior Skin Co & the consulting Medical Practitioners reserve the right to refuse treatment to any individual based on clinical judgement or discomfort in treating the individual.

Thankyou for understanding and compliance with the above terms and conditions.